How Impact Technology Group Simplified Security with Zorus

How Impact Technology Group Simplified Security with Zorus

Discover how Impact Technology Group simplified their security and improved client service all by switching to Zorus’s easy-to-manage and reliable DNS filtering solution.

For Scott Allen, partner of Impact Technology Group, exceptional service has always been the cornerstone of his business. Based in Birmingham, Alabama, Impact Technology Group has been providing IT services since 2006, focusing on proactive communication and building strong client relationships. “We wanted to make sure we were really good at communication with our clients throughout the process,” Scott said.

But when their DNS filtering solution started creating more problems than it solved, Scott and his team knew it was time for a change.

The Problem with Legacy Tools

Before Zorus, Impact Technology Group was using a DNS filtering solution that caused significant issues. “It would actually redirect our DNS servers to their servers,” Scott explained. “If we had conflicting domain names or issues with VPN tunnels, it was always a challenge. And when their system had an outage, all of our clients were down. That was very frustrating.”

For a business built on reliability and customer trust, this kind of disruption was unacceptable. Scott needed a solution that wouldn’t interfere with his clients’ operations, even during an outage.

Discovering Zorus

Through extensive research, Scott’s team came across Zorus. “We found Zorus mentioned on Reddit, and it stood out because it didn’t proxy or redirect traffic,” Scott said. “That’s exactly what we were looking for—something that could filter effectively without disrupting our clients’ systems.”

Beyond just filtering, Zorus’ CyberSight™ platform became a key differentiator. “We liked that CyberSight provides insight into the traffic, inclusive of full URL, without interfering with it,” Scott said. “It doesn’t intrude, but it still gives us visibility into what’s happening on the endpoint. That’s huge for us.”

Zorus’ fail open/fail closed flexibility was a critical factor in their decision. Zorus gives users the option to fail open, so even if there’s a temporary issue, clients stay operational. 

Transforming Security Management

Since implementing Zorus, Impact Technology Group has seen significant improvements in their operations. “It’s easy to manage,” Scott said. “I can go into a customer’s dashboard, see the number of threats or blocks, and figure out exactly what’s going on. It’s simple to navigate, whether it’s by client, date, or specific endpoint.”

One feature that stands out is the Unblock Request tool. “Our clients use it all the time,” Scott said. “They can request access to a blocked site, and we get all the details we need to approve or deny it. Plus, it’s branded with our logo, which adds a nice touch.”

Delivering Better Service

Zorus has also helped Impact Technology Group reinforce its commitment to customer service. “It does exactly what we need it to do—blocking the obvious websites and making it easy to manage security,” Scott said. “It’s been a lot less headache than other tools we’ve tried.”

By providing a reliable, user-friendly platform, Zorus enables Scott and his team to focus on strengthening their client relationships. “It’s a lot easier to use, and it just works,” he noted.

Looking Ahead

Impact Technology Group continues to grow, serving professional service firms in the Birmingham area. While they primarily rely on word-of-mouth referrals, Scott has started exploring SEO and social media to reach new clients. He’s also open to using Zorus’ marketing resources to stand out in a competitive market.

When asked what he’d say to another MSP considering Zorus, Scott kept it simple: “It’s easy to use, and it’s a lot less of a headache than other tools we’ve worked with.”

Conclusion

For Impact Technology Group, Zorus has been more than just a cybersecurity solution—it’s been a reliable partner. With a platform that simplifies security management and reduces downtime, Scott Allen and his team can confidently deliver the exceptional service their clients expect. As Scott puts it, “Zorus just makes everything easier.”


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